If you feel that your pet would benefit from a referral to Coast then please discuss this directly with your own vet who will be able to arrange this for you.
On-site overnight care is available if it is required. A member of the Coast team will contact you in the morning following an overnight stay to discuss your pet’s progress and arrange a suitable collection time.
6 St Anne’s Road, Eastbourne, East Sussex, BN21 2DJ
If your pet is insured please also bring a claim form and original insurance documents and read our Guide for Pet Insurance.
Please report to the main reception and let the reception team know that you have an appointment with Coast.
The surgeon will have contacted you following your pet’s treatment and this information will be provided to you as written discharge instructions when you collect your pet along with any relevant medication. A member of staff will go through this information with you at the time of collection. You will be asked to settle your invoice in full at the time of collection unless alternative arrangements have already been made.
In many cases the follow up care will be provided entirely by your own vet. In some situations we may suggest that additional follow up examinations are performed by ourselves. Coast will remain in close communication with your own vet throughout your pet’s entire recovery.
If you are concerned about your pet after it has been discharged then please contact Coast on 01323 431312. It may be that we can re-assure you over the phone or we may ask you to return to your own vet for an assessment. In some situations, we may ask you to visit us again.
Royal and Sun Alliance (RSA) Preferred Referral Network
Royal and Sun Alliance underwrite a number of pet insurance policies including those by the
following companies; Argos, Homebase, John Lewis, M&S, More Than and Tesco. RSA have
introduced a ‘Preferred Referral Network’; a list of referral veterinary practices they would prefer
you to use for your pet’s treatment. This list is not an indication of specialist qualifications or of
experience and it does not include many of the largest referral practises in the United Kingdom;
Coast is not currently on this list.
If your policy is underwritten by RSA then you will need to contact them prior to the referral
appointment with Coast. Your insurance company may encourage you to take your pet to a
‘preferred practice’ from their list. Please remember that you can choose where your pet is treated.
If you choose to be referred to Coast then your insurance company may seek to withhold £200 from
your claim since we are not on the ‘Preferred Referral Network’. This will be in addition to your
normal excess as detailed in your policy documents. In the following circumstances RSA have stated
that this additional £200 may not be withheld:
• If your pet is insured with John Lewis
• If it is an emergency situation
• If you would otherwise have to travel a long distance to a ‘preferred referral’ practice
Coast does not believe that you should be restricted in your freedom to choose the most
appropriate care for your pet. If your Insurance Company chooses to withhold £200 from your claim
Coast will assist you in meeting this cost. We will be happy to reimburse this £200 if:
• Your pet’s treatment cost with us exceeds £1200
• You forward us documentation from your insurance company stating that this £200 payment
has been withheld