Important information for Royal Sun Alliance (RSA) insured pet owners
Royal and Sun Alliance (RSA) Preferred Referral Network
Royal and Sun Alliance underwrite a number of pet insurance policies. RSA have introduced a
‘Preferred Referral Network’; a list of referral veterinary practices they would prefer you to use for
your pet’s treatment. This list is not an indication of specialist qualifications or of experience and it
does not include many of the largest referral practises in the United Kingdom; Coast is not currently
on this list.
If your policy is underwritten by RSA then you will need to contact them prior to the referral
appointment with Coast. Your insurance company may encourage you to take your pet to a
‘preferred practice’ from their list. Please remember that you can choose where your pet is treated.
If you choose to be referred to Coast then your insurance company may seek to withhold £200 from
your claim since we are not on the ‘Preferred Referral Network’. This will be in addition to your
normal excess as detailed in your policy documents. In the following circumstances RSA have stated
that this additional £200 may not be withheld:
• If it is an emergency situation
• If you would otherwise have to travel a long distance to a ‘preferred referral’ practice
Coast does not believe that you should be restricted in your freedom to choose the most
appropriate care for your pet. If your Insurance Company chooses to withhold £200 from your claim
Coast will assist you in meeting this cost. We will be happy to reimburse this £200 if:
• Your pet’s treatment cost with us exceeds £1200
• You forward us documentation from your insurance company stating that this £200 payment
has been withheld
In the current climate we want to reassure all our clients that as a small specialist team here we are doing everything we can to ensure everything continues to run at the highest standards for your pets needs, when you need us.
Your pets health and the health of our staff is of the utmost importance.
We would ask If you have an appointment with us please DO NOT attend if you are unwell and showing the signs of Coronavirus (COVID-19) or if you have returned from a high risk area or have been in contact with someone showing signs of the virus. In this case please do not attend the clinic and organise for someone else to bring your pet in for you. (For information on the virus and symptoms please refer to Gov.uk)
When you arrive at your appointment please phone us on 01323 431 312 and one of our team members will come to meet you at your car. We are also wanting to keep the number of people attending the appointment to a minimum as much as possible so we ask that your pet is brought into the clinic by 1 person. We have hand sanistiers in the clinic and would ask for you to use these on entry and exit from the clinic.
We know this is a very difficult time and we have to all work together. We appreciate your support and understanding.
Sending warm wishes and good health to all.
The Coast Team
If you feel that your pet would benefit from a referral to Coast then please discuss this directly with your own vet who will be able to arrange this for you.
Meet the team
Meet the patients
The best treatment for your pet
At Coast we always seek to provide the best possible care for you and your pet; combining our clinical skills with our passion to help. As fellow pet owners and animal lovers we understand the responsibility of caring for the animals that are entrusted to us.
Cute puppy Lottie had a fall and fractured her tibia and fibular bones in her hind leg. Repair with metal pins and wire has stabilised the tibia bone allowing it to heal. Lottie is now resting whilst she recovers which shouldn't take too long for this youngster, and then having fun can start again 🐾 ... See MoreSee Less
Sam the French Bulldog and his fantastic ears came to visit us following an accident with a car. One of his injuries was a dislocated hip joint, where the ball of the femur and socket in the pelvis were no longer sitting snuggly together. This made it very hard for Sam to walk. Sometimes the hip can be manovered back in place, but often due to the injury this is not possible or once back in the right place it doesn't stay there and dislocates again. Sam's hip joint needed to be secured in place with a temporary metal pin for four weeks. This gave the tissues time to heal around the hip to help keep it in place.The metal pin has now been removed and after some further rest and gentle exercise Sam will be able to use his leg as normal and be back to having fun🐾 ... See MoreSee Less
Oliver was playing with his pals when a speedy collision with a tree stump resulted in a rather horrid fracture to his elbow. Breaking the bone on both the outside and inside of the elbow joint is what we call a Y fracture. This was quite a jigsaw to put back together but after a long surgery Oliver now has two metal plates and a big screw holding his elbow together. He is now having rest, and important physiotherapy whilst he heals. ❤️🐾 ... See MoreSee Less
Charlie would like to show you how well he is walking the morning after his TPLO procedure 🐾 We were very impressed that he is taking having surgery in his stride! (literally) Well done Charlie you are a great patient 😍 ... See MoreSee Less
TPLO surgery is a procedure that handsome Worfy had performed to treat rupture of his cranial cruciate ligament in his stifle. This procedure is recognised as gold standard 🌟for treatment of this commonly seen condition in all different sizes of dogs. Our RCVS Specialist in Orthopaedics has been providing this surgery for over 20 years and we use the best pain relieving techniques to keep chaps like Worfy comfortable. Overnight care by a dedicated night team ensures that our patients are receiving the best care we can give them 🐶❤️ ... See MoreSee Less