Important information for Royal Sun Alliance (RSA) insured pet owners
Royal and Sun Alliance (RSA) Preferred Referral Network
Royal and Sun Alliance underwrite a number of pet insurance policies including those by the following companies; Argos, Homebase, John Lewis, M&S, More Than and Tesco. RSA have introduced a ‘Preferred Referral Network’; a list of referral veterinary practices they would prefer you to use for your pet’s treatment. This list is not an indication of specialist qualifications or of experience and it does not include many of the largest referral practises in the United Kingdom; Coast is not currently on this list.
If your policy is underwritten by RSA then you will need to contact them prior to the referral appointment with Coast. Your insurance company may encourage you to take your pet to a ‘preferred practice’ from their list. Please remember that you can choose where your pet is treated. If you choose to be referred to Coast then your insurance company may seek to withhold £200 from your claim since we are not on the ‘Preferred Referral Network’. This will be in addition to your normal excess as detailed in your policy documents. In the following circumstances RSA have stated that this additional £200 may not be withheld:
If your pet is insured with John Lewis
If it is an emergency situation
If you would otherwise have to travel a long distance to a ‘preferred referral’ practice
Coast does not believe that you should be restricted in your freedom to choose the most appropriate care for your pet. If your Insurance Company chooses to withhold £200 from your claim Coast will assist you in meeting this cost. We will be happy to reimburse this £200 if:
Your pet’s treatment cost with us exceeds £1200
You forward us documentation from your insurance company stating that this £200 payment has been withheld
In the current climate we want to reassure all our clients that as a small specialist team here we are doing everything we can to ensure everything continues to run at the highest standards for your pets needs, when you need us.
Your pets health and the health of our staff is of the utmost importance.
We would ask If you have an appointment with us please DO NOT attend if you are unwell and showing the signs of Coronavirus (COVID-19) or if you have returned from a high risk area or have been in contact with someone showing signs of the virus. In this case please do not attend the clinic and organise for someone else to bring your pet in for you. (For information on the virus and symptoms please refer to Gov.uk)
When you arrive at your appointment please phone us on 01323 431 312 and one of our team members will come to meet you at your car. We are also wanting to keep the number of people attending the appointment to a minimum as much as possible so we ask that your pet is brought into the clinic by 1 person. We have hand sanistiers in the clinic and would ask for you to use these on entry and exit from the clinic.
We know this is a very difficult time and we have to all work together. We appreciate your support and understanding.
Sending warm wishes and good health to all.
The Coast Team
If you feel that your pet would benefit from a referral to Coast then please discuss this directly with your own vet who will be able to arrange this for you.
Meet the team
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The best treatment for your pet
At Coast we always seek to provide the best possible care for you and your pet; combining our clinical skills with our passion to help. As fellow pet owners and animal lovers we understand the responsibility of caring for the animals that are entrusted to us.