Important information for Royal Sun Alliance (RSA) insured pet owners
Royal and Sun Alliance (RSA) Preferred Referral Network
Royal and Sun Alliance underwrite a number of pet insurance policies. RSA have introduced a
‘Preferred Referral Network’; a list of referral veterinary practices they would prefer you to use for
your pet’s treatment. This list is not an indication of specialist qualifications or of experience and it
does not include many of the largest referral practises in the United Kingdom; Coast is not currently
on this list.
If your policy is underwritten by RSA then you will need to contact them prior to the referral
appointment with Coast. Your insurance company may encourage you to take your pet to a
‘preferred practice’ from their list. Please remember that you can choose where your pet is treated.
If you choose to be referred to Coast then your insurance company may seek to withhold £200 from
your claim since we are not on the ‘Preferred Referral Network’. This will be in addition to your
normal excess as detailed in your policy documents. In the following circumstances RSA have stated
that this additional £200 may not be withheld:
• If it is an emergency situation
• If you would otherwise have to travel a long distance to a ‘preferred referral’ practice
Coast does not believe that you should be restricted in your freedom to choose the most
appropriate care for your pet. If your Insurance Company chooses to withhold £200 from your claim
Coast will assist you in meeting this cost. We will be happy to reimburse this £200 if:
• Your pet’s treatment cost with us exceeds £1200
• You forward us documentation from your insurance company stating that this £200 payment
has been withheld
In the current climate we want to reassure all our clients that as a small specialist team here we are doing everything we can to ensure everything continues to run at the highest standards for your pets needs, when you need us.
Your pets health and the health of our staff is of the utmost importance.
We would ask If you have an appointment with us please DO NOT attend if you are unwell and showing the signs of Coronavirus (COVID-19) or if you have returned from a high risk area or have been in contact with someone showing signs of the virus. In this case please do not attend the clinic and organise for someone else to bring your pet in for you. (For information on the virus and symptoms please refer to Gov.uk)
When you arrive at your appointment please phone us on 01323 431 312 and one of our team members will come to meet you at your car. We are also wanting to keep the number of people attending the appointment to a minimum as much as possible so we ask that your pet is brought into the clinic by 1 person. We have hand sanistiers in the clinic and would ask for you to use these on entry and exit from the clinic.
We know this is a very difficult time and we have to all work together. We appreciate your support and understanding.
Sending warm wishes and good health to all.
The Coast Team
If you feel that your pet would benefit from a referral to Coast then please discuss this directly with your own vet who will be able to arrange this for you.
Meet the team
Meet the patients
The best treatment for your pet
At Coast we always seek to provide the best possible care for you and your pet; combining our clinical skills with our passion to help. As fellow pet owners and animal lovers we understand the responsibility of caring for the animals that are entrusted to us.
Big softie Flint came in to visit and share some kisses with the team 😘. TPLO surgery to treat cruciate rupture didn't slow him down for long, check out the video of him walking the morning following surgery! What a star patient 🌟 ... See MoreSee Less
Patrick is a 7 month old Pug, not only does he have a great name 😍 but is a super brave boy for a young chap. Patrick came to see us with a really sore hip. He has a condition called Legg Calve Perthes disease which is seen in young, small dogs. A lack of blood supply to the femoral head (ball) of the hip joint leads to damage and it becoming deformed, which makes it really uncomfortable when walking. The treatment is to remove the femoral head and neck (which joins onto the femur). Patrick will now need some rest and then lots of physiotherapy so his muscles become strong around this area as he no longer has a hip joint. Once he has healed and done his exercises he will be pain free and able to run around again on all four legs ❤️🐾 ... See MoreSee Less
Noodle update 🐾 Look who has her dressing off now! Pretty Noodle is showing off her new straight leg four weeks after the surgery. The big bucket is back as it's really important she doesn't lick at the wound, as that scab is healing nicely. See you in a few weeks Noodle 💖 ... See MoreSee Less